Contact Us
Your feedback directly shapes how we build this character generator. Every message gets read by our team, and we reply within 2 business days.
Frequently Asked Questions
How quickly will I get a response after contacting CharacterGen?
We typically reply within 24-48 hours on business days. If you're running into a problem with our character generator that's blocking your work, mention it in your message and we'll bump it up in priority.
What kind of feedback can I send through this form?
Pretty much anything: bug reports, feature requests, questions about how the character generator works, billing issues, or just telling us what you think. We read every message that comes in.
I found a bug in the character generator. What details should I include?
The more context you give us, the faster we can fix it. Include what you were doing when it broke, which browser you're on, and a screenshot if you can grab one. If a specific character generator feature isn't working right, let us know which tool (Character Generator, Design Sheet, Outfit, etc.).
Can I request new features for the character generator?
Yes, and we actually pay attention to them. A good chunk of the features we've shipped came straight from user requests. Tell us what you'd like to see, and if enough people ask for the same thing, it goes on our roadmap.
Is my information secure when I submit this form?
Yes. The form is handled through Web3Forms, which sends your message directly to our inbox over an encrypted connection. We don't store your data anywhere else, and we'll never share your email with third parties.
Do I need an account to contact CharacterGen support?
Nope. The contact form works whether you're signed in or not. That said, if you're logged into your character generator account, we'll auto-fill your name and email so you don't have to type them out.